TrueSignerTM is based on public key cryptography which is the underlying technology behind all digital signatures to securely sign and verify documents. If this sounds complicated, rest assured TrueSignerTM makes it all very easy.
Smart contracts accelerate business processes, ensure greater security and offer numerous areas of document management and automation.
For the best experience, we strongly encourage you to use your desktop browser for the creation of a document. Nonetheless, if you wish to use a mobile device for registration and signing, TrueSignerTM is mobile-optimised for the aforementioned roles.
TrueSignerTM provides the best user experience in Google Chrome, Mozilla Firefox, Safari, and other popular browsers.
You can register for a TrueSignerTM account on our TrueSignerTM Platform. Click “Register a new account” and fill up all necessary information to create your very first TrueSignerTM account. After which you will receive an email acknowledgement to activate your account. Once you have activated your account, you can log in and get started with your first TrueSignerTM document.
There are a few scenarios in which you did not receive the email: 1. It may be in your junk/spam folder in the email. 2. If you are using Gmail, it may be under the “Promotions” tab. Do ensure that the email you used to register with is keyed in correctly. If the problem still persists, you may reach out to us at support@truesigner.net
Click “Forgot Password” in our login page. Enter your registered email address and you will receive an email notification to reset your password.
No, recipients of your document do not need a registered TrueSignerTM account to receive and sign documents.
No, recipients of your document will not incur any fees for signing on a TrueSignerTM-registered document.
No, we do not require any form of payment information during the trial period.
The activation link is valid for a period of 24 hours from the time it is generated. If the link expires, you can register with your email again to get a new activation link.
Yes, we offer free 14-day trials for all new registered users.
You may go to Dashboard to see how many days are left for your free trial to expire.
You may refer to Pricing for more information on the subscription costs and its offering.
You may upgrade to continue using the Basic or Premium Plan to send out documents for your signing needs.
Yes, you can purchase your plan now and the start of your paid plan will only commence after your free trial ends.
Yes, your subscription will be automatically renewed unless you notify us that you'd like to change your plan or cancel your account.
Yes. You can upgrade or downgrade your plan whenever you wish. Some charges may apply depending on the change.
A Document allows you to add documents and processes, thus enabling you to connect an end-to-end business workflow. You can add your document into each Document and define the workflow process for it Step 1: Start by clicking on “Start Now” for offline signing or “Schedule Now” for online video signing in your dashboard. Step 2: Add Process to your document. Processes include recipients and their roles and authentication methods. Step 3: Review document summary and send it out to your intended recipients.
Currently we only support PDF.
Electronic Signature which is a form of signature which you can sign a document either by drawing or typing your signature.
Option 1: E-mail One Time Password (OTP) via the recipient’s email address Option 2: SMS One Time Password (OTP) via the mobile number entered by the creator
No, you cannot recall the document sent. However, you still may void this document and duplicate and send it to the right recipient.
For Actual Date action, the recipient does not need to enter any date. It will be the date the recipient saves and submit the document. For Custom Date action, the recipient is required to enter the date as desired. You can label your custom text box as well. You may use this action for the purpose of requesting a date with the specific date format from your recipients.
Complete in order refers to the signing order, which is a process whereby it requires signers to sign the document in a sequence set by the project initiator. The order is being dictated by the initiator and recipients will only be notified via email when it is their turn to sign on it. Recipients will be able to see the signature(s) of the previous signer.
Do ensure that the email of the signers added is correct. If there is a signing order, the document will only be sent to the respective individual when it’s their turn to sign.
Yes, there is a file size limit of 30MB per document.
This depends on your subscription plan. Please refer Pricing for more details.
After 30 days, the link in the email will not be valid and you will not be able to download the signed document.
When a document is registered on TrueSignerTM, a document hash is registered and is retrieved subsequently to perform a ‘check hash’ function against the same document during the signing process. This helps to verify that the document is indeed the original version, thus confirming the document’s integrity. Any change in the document will result in a different hash, thus making it tamper-proof.
You can verify a TrueSignerTM document via the verify page in your account currently. Simply drag and drop your document onto the designated area or select to browse the relevant document. After a document has been verified, you will get a Transaction ID which you may use it to search on Solana Blockchain platform.
Only TrueSignerTM registered document that is created through the TrueSignerTM platform can be used with TrueSignerTM Verify. Relevant evidence will be retrieved from the ledger.
You trust us with confidential information and documents you own – and we don’t take that lightly! TrueSignerTM is based on PKI (public key infrastructure) to provide the highest levels of security for your documents. All your data is protected using AES-256 encryption while at rest and SSL encryption while in transit. Further, multi-factor verification and audit trails add an extra layer of protection allowing you to send and sign documents with confidence.
The authenticity of a completed document can be verified using the signing certificate which provides a summarized report of the completed document along with the recipient details. The signing certificate enlists all the recipient details such as their signatures, the IP address and device from which the document was signed from and the time at which the document was sent, signed and completed respectively.
Yes, both signatures are recognised in Malaysia under the Digital Signature Act (DSA) 1997 and the Electronic Commerce Act (ECA) 2006. Electronic signatures are governed by the ECA. Section 6 of the ECA expressly states that any information in an electronic form shall not be denied its legal effect, validity, and enforceability. An enhanced electronic signature, called a digital signature, is a type of electronic signature that is governed by the DSA. Section 62(2) of the DSA specifically provides that a document signed with a digital signature in accordance with the DSA is as legally binding as a document signed with a handwritten signature, an affixed thumb-print or any other mark, and is deemed to be a legally binding signature.